Frequently Asked Questions

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Orders & Products

How are your pieces made?

Every Diselier piece is made specifically for you after you place your order, so nothing sits in a warehouse. This lets us offer a wide range of designs without overproduction or waste.

Can I change or cancel my order after placing it?

Each piece is made specifically for your order and goes into production shortly after it’s placed, so orders can’t be cancelled or changed once submitted. Please double-check your size, color and shipping address before checking out. If you notice a mistake in your shipping address, email us right away at hello@diselier.com and we’ll do our best to correct it before your order ships.

The colors on my screen look different from the product. Why?

Colors may vary slightly depending on your screen settings and calibration. We do our best to represent colors accurately in our product images, but small variations from piece to piece are normal.

Do you restock sold-out items?

Because each piece is made after you order, most of our designs are always available. If a specific size or color is unavailable, it may be temporarily out of stock from our supplier. Check back soon or contact us for more information.

Sizing

How do I know which size to choose?

Each product page includes a size chart for that specific garment, so please check it before ordering. If you’re between sizes, sizing up gives a more relaxed fit — perfect for an easy coastal style.

Do you offer women’s specific fits?

Yes. Some of our designs are available in a Women’s Classic Fit (Stanley/Stella SATW002), which is cut with a more feminine silhouette. Check the individual product page to see which fit is available for each design.

Shipping

How long will my order take to arrive?

Production takes 2–5 business days, then your order ships. US delivery takes 3–4 additional business days, so most US orders arrive in about 5–9 business days. See our full Shipping Info page for details.

Do you offer free shipping?

Yes — we offer free standard shipping on all US orders of $60 or more. Orders under $60 within the US have a flat $4.95 shipping fee.

Do you ship internationally?

At the moment we only ship to addresses within the United States.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details. Use them to follow your package in real time.

Returns & Refunds

What is your return policy?

Each piece is made specifically for your order, so we can’t accept returns or exchanges for sizing or change of mind. Please check the size chart on each product page before ordering. If your item arrives damaged, defective or incorrect, or your package is lost, we’ll replace it or refund you in full at no cost, with no need to send anything back. Just email hello@diselier.com within 30 days of delivery (or of the estimated delivery date, if your package is lost) with your order number and a photo. And if anything isn’t right, write to us. Your satisfaction is our priority. See our Terms & Conditions for full details.

My order arrived damaged. What do I do?

We’re sorry to hear that. Please email us at hello@diselier.com within 30 days of delivery with your order number and a clear photo of the issue. We’ll send a free replacement or a full refund, whichever you prefer — no need to send anything back.

Still have questions?

We’d love to help. Send us a message and we’ll get back to you within 1–2 business days.